FAQS
Can I Exchange My Online Order?
Unfortunately, we are unable to offer exchanges at this point in time. If you wish to exchange an item, please return the original item and place an order for the item you wish to exchange it for.
How Do I Return My Online Order?
If you need to cancel your order, please review our policy guidelines below:
- Timeframe & Eligibility: Orders can only be canceled if they have not yet been processed or fulfilled by our warehouse team. Once an order enters processing or has shipped, it cannot be canceled.
- Cancellation Fee: All approved order cancellations are subject to a non-refundable $5 processing fee, which will be deducted from your final refund total.
- How to Submit a Request: Please send an immediate email to Sales@smith9th.com with the subject line "Order Cancellation Request - [Your Order Number]".
Note: We process orders quickly, so we strongly recommend emailing us as soon as possible after placing your order.
When Will I Receive My Refund?
Once we receive and inspect your returned item(s), we will notify you of the approval status. Approved refunds (minus the 8% restocking fee) will be processed to your original payment method within 7-10 business days.
Can I Amend My Order?
Once your order is placed, we are unable to make any amendments. If you need to change your order, we can cancel it—provided it hasn't been dispatched—allowing you to place a new one. If you simply wish to add more items, please place a separate second order.
Can I Cancel My Order?
If you need to cancel your order, please review our policy guidelines below:
- Timeframe & Eligibility: Orders can only be canceled if they have not yet been processed or fulfilled by our warehouse team. Once an order enters processing or has shipped, it cannot be canceled.
- Cancellation Fee: All approved order cancellations are subject to a non-refundable $5 processing fee, which will be deducted from your final refund total.
- How to Submit a Request: Please send an immediate email to Sales@smith9th.com with the subject line "Order Cancellation Request - [Your Order Number]".
I Have Received A Faulty Item
If you have received a faulty item, please email Sales@smith9th.com with your order number and a picture of the damaged/faulty item.